Why begin at ledger.com/start?
Counterfeit apps and impersonation sites are the most common risks for new users. Visiting ledger.com/start ensures you reach the genuine downloads and the correct onboarding flow for your model. There you’ll install Ledger Live, verify the device packaging and seal, and walk through secure initialization. Starting from the official portal reduces guesswork, protects you from phishing, and guarantees firmware and software authenticity.
Secure setup in five streamlined steps
- Navigate to the official portal: type
ledger.com/startin your browser address bar. Avoid sponsored links or redirects. - Install Ledger Live: download the desktop or mobile app from the links provided. Keep your operating system up to date.
- Initialize your device: power it on, create a PIN, and generate your 24-word recovery phrase on the device screen.
- Back up the phrase offline: write each word clearly, in order, and store duplicates in separate, secure locations.
- Add accounts and verify addresses: in Ledger Live, add the networks you use and confirm receive addresses on the device display.
Best practices for long-term safety
- Bookmark ledger.com/start and access updates from that entry point.
- Verify URLs, SSL locks, and app publisher details before installing anything.
- Enable auto-updates for Ledger Live and keep device firmware current via the official flow.
- Use a strong, unique PIN and consider a passphrase setup if you understand the implications.
- Test recovery periodically with a spare device or dry-run—never reveal the phrase online.
Troubleshooting and red-flags
If a site asks you to “enter your 24 words to verify,” close it—this is a phishing attempt. If an app was not reached from ledger.com/start or your browser shows certificate warnings, stop and re-download from the official portal. For pairing or firmware issues, consult the help center linked from the same page and verify cable, USB port, and OS permissions before retrying.